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Technical Support and Network Operations Center (TSNOC)

TSNOC specialists are Tulane employees located right here on campus in the Technology Services offices at 1555 Poydras Ave. TSNOC specialists represent the front line of user support, answering technical support calls from Tulane students, faculty and staff. They proactively monitor all critical Tulane enterprise servers, software applications, and the university network so that problems can be identified before they affect Tulane users. Problems that cannot be resolved by TSNOC specialists are escalated directly to staff responsible for that technology for quick resolution.

Access the TSNOC at https://tulane.service-now.com

Online: enter a support ticket at http://support.tulane.edu or write help@tulane.edu or search the Knowledge Base at https://tulane.service-now.com/kb

Chat: http://support.tulane.edu

Call us: From the Uptown Campus call Monday through Friday 7AM - 7PM at 504-862-8888 or extension 2-8888.

From the Downtown Campus, call 504-988-8888 or extension 8-8888

From off-campus dial 504-862-8888.

For more information about the TSNOC contact Tom Gerace, Assistant Vice President for Enterprise Services.