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Login and Password FAQ

What is my WaveMail User ID and Password?

Your WaveMail User ID is your Tulane University username with added to the end. For example, if your Tulane University username is riptide, your WaveMail User ID is

The password is the same password you use to access Gibson or Blackboard.

If you have forgotten your User ID, look in the online phonebook feature on the Tulane home page, or contact the Tulane Help Desk at (504) 862-8888.

If you have forgotten your password, you can reset your password at

I can't login to WaveMail.

Please check the following:

If I reset my password directly on WaveMail will my password be reset for all other applications?

No, if you reset your password directly on the WaveMail site, then that password will correspond only to WaveMail. If you reset your password at it will reset your password for WaveMail and other University applications. If you prefer to maintain two separate passwords that is your prerogative, however the password utility will override the WaveMail password.

What are the WaveMail password requirements?

Password Rules

  • The password is case-sensitive.
  • The password can contain uppercase letters and lowercase letters.
  • The password can contain numbers.
  • The password can contain the following ASCII text characters:
  • ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
  • The minimum password length is 6 characters.
  • The maximum password length is 16 characters.

Password Restrictions The password can't contain any of the following items:

  • Spaces.
  • Non-English characters.
  • The account name part of the e-mail address. For example, if the email address is, the password can't contain “tide.” This restriction isn't case-sensitive. Therefore, “TIDE” or “Tide” can't be used in the password for
  • The password can't contain the same word that is the answer to the Windows Live ID secret question that helps you reset your password if you forget it. For example, if the Windows Live ID secret question is Mother's birthplace, and “Seattle” is the answer, the password can't contain Seattle. This restriction isn't case-sensitive. Therefore, “SEATTLE” or “seattle” can't be used in the password.