Enterprise Services consists of the on-site, classroom, and faculty technology support teams. These teams provide a high level of support for instructional and research technologies, video conferencing, and faculty and staff technology support.
AV Install Advisory Services:
Classroom Equipment Lending Services:
Classroom Support Services:
Enterprise Videoconferencing Services:
Public Computing Services:
Software Licensing Support Services:
Student Printing Services:
Student Worker Supervision Services:
TS Classroom Project Management Services:
Other Advisory Services
Academic and Research Tools:
Media Capture and Creation
Replicate objects, create prototypes and develop 3D imaging projects. We administer this product and provide training, support, maintenance and replenish supplies.
Adobe Creative Cloud
Access to the entire collection of Adobe desktop and mobile apps that can be used across disciplines and multiple academic projects. Examples include: Digital storytelling using Adobe Premiere; design and plan video projects/assignments; Adobe Captivate and Adobe Presenter/Presenter Express used to create videos and interactive material; Adobe Illustrator, Media Encoder and Audition; Spark Workshops. We providing training and support for using the products.
Former LMS; We administer and currently use to assist with 1:1 content migrations.
Cloud-based file storage, sharing and collaboration tool. We provide training on Box sync, Box for Office and Box edit; including file storage and collaboration best practices related to department box resources accounts, sharing permissions and planned migration of content to Box and liaison with TS-Box Admin on advanced user issues.
Employee performance management tool used to offer faculty/staff/HR/Training Wave and other non-academic training and certification courses. We administer FTL sub-account within Bridge and liaison with TS-Security Team (administrators).
Canvas LMS (Instructure)
Learning Management System (LMS); connects courseware and digital tools/resources instructors use in one-easy-to-access location for students. We administer this product and provide training and support.
Course publishing and training registration tool used to promote and manage Training program registration and feedback. We administer this product and provide training and support.
Digital Textbook Content
Textbook publishers provide digital textbook content and interactive graded content via integrations within the LMS. Publishers include: MyLab and Mastering/Pearson, McGrawHill Connect, Cengage and Wiley. We facilitate the LMS integration and provide troubleshooting and training for issues within our environment. .
Interactive whiteboard for the iPad, also combines screencasting and desktop remote control. We provide training and troubleshooting.
Blackboard Collaborate Browser-based video and web conferencing tool can be used within Canvas courses and as a standalone tool, includes whiteboarding and annotating, recorded sessions and collaboration. We administer this product and provide training and support.
Browser- and app-based video conferencing tool. We provide training. Drupal Content Management System used to develop University's primary website presence. We provide training for content editors.
Digital credentialing development and tracking tool used to showcase user achievements and badging. We administer this product and provide training and support.
Epson large format printer
Creates professional quality poster, banners, and large-format printed material. We administer this product and provide training, support, maintenance and replenish supplies.
Web resource guide for Academic technology tools and users who have questions; includes BIA subsite. Guide.tulane.edu website support faculty in adopting technologies that advance teaching and learning. Weather it's to learn about the new approaches to delivering an online assessment or to consult about an innovative technology, faculty can find valuable information on Guide.tulane.edu. The site is designed with all Tulane constituents (Faculty, Students, Staff) in mind who are searching for information to resolve or find answers to their particular issue/instance. We curate content and manage/edit this site.
Learning resource tool that provides instructional content users can access via podcast. We administer this product and provide training and support.
Microsoft Surface Hub
Multi-touch collaboration device using onboard camera and mic to collaborate in person or remotely and also provides Office365 functionality. We provide training and setup assistance.
One Button Studio
Easy-to-use digital video production studio that captures and produce video without prior knowledge of video production tools. We administer this product and provide training and support.
Planned participation with a department, school or group to facilitate deployment of one of the academic tools for a specific identified use-case. Examples include: Tunica Games testing; Grade Pass-Back tool; UDL/Accessibility at Tulane including Hiroku app development; Sub-Account Admin training related to BluePrint courses and other tools; Noodle course development; Mediasite development.
Robust research and data collection tool used for surveys, polls and feedback in multiple use-cases. We administer this product and provide training and support.
Respondus LockDown Browser and Monitor
Custom browser that locks down the testing environment and monitors student activity within an online exam providing a proctored exam environment. We administer this product and provide training and support.
Optical scanning and data recognition tool used to scan exam answer sheets (bubble sheets) and provide robust data and reporting through the ReMark software. We administer this product and provide training and support.
Video Platform for Education; secure media streaming and sharing platform for audio/video files; can be used within Canvas assignments or as a standalone streaming tool; includes captioning and archiving. We administer this product and provide training and support.
Turning Technologies (Turning Point)
Audience feedback and response using Turning Point software with clickers and/or mobile devices via ResponseWare. We administer this product and provide training and support.
Turnitin Feedback Studio
Originality and plagiarism detection tool, can be used within Canvas assignments or as a standalone feedback tool. We administer this product and provide training and support.
Plagiarism detection tool that detects same or similar content can be used with Canvas assignments. Pilot phase. We administer this product and provide training and support.
Watson (IBM BlueMix)
Artificial intelligence platform that provides natural language processing integrated within ShareStream for captioning. We administer this product (and provide training and support.)
Website hosting and development tool for faculty, individuals, centers, and groups to publicly display their work and interests beyond the departmental website in a secure environment. We administer this product and provide training and support.
Cloud-based enterprise video platform enabling lecture capture, live streaming, synchronous video classrooms and video management and distribution, includes captioning. We administer this product and provide training and support.
Browser-and app-based video and web conferencing tool can be used within Canvas courses and as a standalone tool, includes annotating, recorded sessions, and collaboration. We provide training for this tool.
Manage the Knowledge Base, a searchable database of help and support articles, and maintain the Service Catalog. These services provide anytime/anywhere self-service support for the Tulane community.
Application Support and Troubleshooting
Assist with the support of all Tulane software applications such as Office 365, email, Tulane Administrative Systems, etc. Including but not limited to:
Computer Troubleshooting and Service
Provide technical support for Tulane owned computers in various ways including data backup and HD replacement, adding RAM, replacing accessories etc. Including but not limited to:
Departmental Account email password resets
Manage password resets for departmental email accounts using an Office365 portal.
Desktop and Laptop Support for Mac and PC
Provide Tulane Community with advice on initial computer purchase and initial set-up including imaging, domain join and encryption.
Duo Two-Factor setup and support
Help customers set up Duo on their phones.
Assist Tulane users with basic training on specific applications when requested. This is usually in the form of "How-To" as it relates to technology related questions across all campuses.
Lab and Classroom Support for SOPA
All Computer Labs and Classrooms within the School of Professional Advancement on the Elmwood and Biloxi campuses are supported by TS staff
Medical School Testing Periods
Medical School tests their students using online testing using either Examsoft or NBME software. Onsite supports the students since they use their personal computers for testing.
Mobile Device Support
Support both iOS and Android phones and tablets on the Tulane Network
Connect Tulane users to office network printers. Primary support for Xerox model printers
Special Event Support
Provide Technical Support for ongoing special events that are critical to Administration priorities.