New faculty should make sure to do the following:
There are many ways to get technical support:
• Online: enter a support ticket with the Technical
Support and Network Operations Center (TSNOC) at support.tulane.edu or search the Knowledge Base at
• Telephone: call the TSNOC at (504) 862-8888 to speak to a live agent 7AM - 7PM
• Email: write the TSNOC at email@example.com
• Walk-up Service: visit the service desk at the Technology Connection computer store in the Lavin-Bernick Center
Technology Services staffs the Technology Desk in the Learning Commons on the first floor of
the Howard-Tilton Memorial Library. Student technology assistants can help with email configuration, wireless access, printing in the library, and software questions.
Tulane’s wireless network is a dedicated resource for Tulane students, faculty, and staff. You may connect to the wireless network using Eduroam authentication which requires only your Tulane
username and password to connect. Learn more about Eduroam authentication for your computer or mobile devices here https://ts.tulane.edu/wireless-services. Eduroam authentication gives Tulane students access to wireless networks on many other college campuses, as well.
Some devices may require a different wireless authentication method. For help with all types of wireless connectivity, visit https://ts.tulane.edu/wireless-services, call the Technical Support and Network Operations Center at (504) 862-8888, visit the Technology Connection in the Lavin-Bernick Center, or the Technology Desk on first floor of the Howard-Tilton Memorial Library.
There is wireless coverage throughout the Uptown and Health Sciences Center campuses. Ethernet is available in all residence hall rooms. Personal printers and gaming systems can be registered for wireless by contacting the TSNOC (see “Support” section ).
Tulane provides each member of our community a wealth of electronic resources, accessible with your Tulane credentials. Confidentiality of your password is as important as protecting your bank account or credit card information. Do not share it, write it down or make it easy for someone to guess. Misuse or sharing of a Tulane user account is a violation of the Code of Student Conduct and can result in sanctions. You could be held liable for the actions of others if you share your password.
You may change your password as frequently as you wish. Do so by visiting https://password.tulane.edu and following the online instructions.
Tulane representatives will never ask for your password. When in doubt contact the TSNOC to verify suspicious email messages. Official messages are never so urgent that they cannot wait for verification during business hours.
Tulane WaveMail is one of the university’s official channels for communicating with students. All Wavemail accounts feature a 50GB mailbox and enhanced calendar and contact sharing. You can access your Tulane WaveMail email account from anywhere in the world, using any computer with a Web browser at https://outlook.com/tulane.edu.
Likewise, email clients such as Outlook for Mac or Windows and a variety of smartphones/tablets can be used for accessing WaveMail.
Once you log in to WaveMail, you have the ability to install Microsoft Office 365 (Installation instructions: https://ts.tulane.edu/microsoft-office-365)
Visit the Tulane email portal at https://ts.tulane.edu/email for further information.
The University learning management system is the online center of your academic work. Canvas by Instructure is Tulane’s learning management system (LMS). Canvas’ platform provides more modern, mobile, and user friendly features for collaboration, engagement and assessment. Canvas allows the integration of our digital and academic lives without sacrificing the privacy of either. Technology Services adds new features continually, so keep an eye out for new announcements.
Access Canvas at
All Tulane Faculty members have Box cloud file storage accounts featuring unlimited file storage. Activate your account at https://tulane.box.com. More details at https://tulane.service-now.com/kb/kb_view_customer.do?sysparm_article=KB0016156
HIPAA Protected Data
Tulane maintains a HIPAA Business Associate Agreement (BAA) with Box cloud storage that allows HIPAA protected data to be stored on Box.
The librarians and staff at Howard-Tilton Memorial Library are happy to assist you with all your research needs. Visit the Research Help Desk in the Learning Commons for help identifying books and articles in our extensive collection of print and electronic resources.
Get to know the librarian who specializes in your major subject area; we are available for one-on-one research appointments to help you find what you need for your research projects. The library website library.tulane.edu provides a wealth of subscription databases chock full of full-text journal articles, print and e-books, newspapers, data and statistics, and
archival materials that are available to Tulane students both on and off campus. And what “Howie-T” doesn’t own, we can borrow from other libraries locally or across the country with our Interlibrary Loan service!
Librarians teach library sessions with some of your classes, and offer open workshops every semester to help you learn how to conduct research. We even provide access to citation tools like EasyBib and RefWorks to make writing academic papers less stressful.
Want to learn more? Call us at (504) 865-5606, email us at firstname.lastname@example.org, or stop by!
Howard-Tilton Memorial Library is a great place for quiet study and research, but a 21st Century education requires more. There are a number of Technology Commons on campus, but on the first floor of “Howie-T” we offer you the Learning Commons. In this dynamic space you can get one-on-one research help from a librarian or computing assistance from Technology Services staff.
The Learning Commons offers comfortable seating for group or individual study, dry-erase boards and a PJ’s Coffee stand to keep you going. The extensive technology options include Macs and PCs installed with an array of specialized software including productivity apps, data analysis utilities, and media production tools including Adobe Photoshop.
There are scanners, copiers, and printers. Bring your own laptop and connect to our high-speed wireless network and take advantage of the convenient outlets and laptop friendly seating. Working on a multimedia project? Ask about equipment available for check out: video cameras, tripods, headphones, and portable hard drives.
Tulane processes just under five million email messages every day accommodating approximately 70,000 personal and resource accounts. Technology Services dedicates significant resources to filter these messages for spam and phishing. We understand that these types of messages are potentially dangerous as well as annoying.
Tips To Not Get Phished
For more information about phishing see http://ts.tulane.edu/phishing
Remember to report any suspicious message to email@example.com
All FDE Enforcement
All workstations laptops that contain or work with TUMG owned data are required to use Full Disk Encryption (FDE). Software used for full disk encryption must meet standards established by FIPS, HIPAA and HITECH and Tulane Information Security and will be available through and supported by Tulane Encryption Services.
Devices that require Full Disk Encryption are required to meet minimum standards as set forth by both the vendor and Tulane Information Security. These standards are available to Faculty and Staff for review and include requirements for hardware, operating systems and expectations of a healthy computing environment.
If you work with TUMG owned data using a laptop, you must contact Information Security about encrypting your device. For more information contact us at firstname.lastname@example.org.
OpenDNS Umbrella protects you when you’re using the Tulane network, but the OpenDNS roaming client safeguards your computer from malicious web links and harmful internet sites wherever you are - whether you connect through off-campus networks like coffee shop Wi-Fi or an airport Wi-Fi hotspot.
The OpenDNS roaming client is provided free through Tulane’s software distribution center. All you do have to do is download and install. Visit http://tulane.e-academy.com to download the latest version.